Support

I damaged my sun wheel... now what?

Don't fret! Sun wheel repairs often require a full rebuild, but you can find that option here.

  

One of the ball lights on my LED sun wheel seems to not be working properly.

UltraPoi offers a lifetime warranty on their lights! Please fill out the form at https://www.ultrapoi.com/pages/support to begin the replacement process.

 

The lights are falling out of my LED sun wheel. Please help!

Lights falling out of the LED sun wheel are usually as a result of them not being properly installed in the silicone knobs after charging. Below you will find some photos that show exactly how the light should be positioned for the most secure hold. The use of clear rubber bands (included with purchase) is highly recommended for spinning in public places or if you are dropping your LED sun wheel often!

  • Make sure the cords going through the ball are positioned deep into the slits on either side (marked in purple).

  • Also make sure the knotting inside is pushed all the way up into the space there so that it stays in position (blue arrow).

  • When the light disk is in place, it should be pushed all the way in so that it is flush with the edge of the silicone knob.

  • If the disk is not placed in this way it will be much easier for them to fall out.

Need more help?

Please feel free to reach out with any additional questions or concerns!

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